Customer Comments

We’re always trying to improve our service and are happy to hear from you. Please add your own thoughts below.

43 Responses to “Customer Comments”

  1. Andy & Amy
    January 25th, 2006 15:23

    Thanks for the wonderful service. It’s not often you find somewhere where your dog jumps out of the car with so much enthusiasm. We never have any worries leaving Jasmine with you :)

    Andy & Amy

  2. Dorothy
    February 4th, 2006 13:50

    What an excellent site this is. The photographs are beautiful and all the animals look very happy. Having known Chris & Rob for a very long time, I can only wish them well in their new venture. Any animal going into their care will be loved and cherished .

  3. Val and Bill Pollan
    February 7th, 2006 05:08

    What a lovely site! We check it quite often. The photography is beautiful and so clear as to make the pictures seem so real. Congratulations and keep up your wonderful work with our so very special little and big critters…

  4. Jean & Allan
    February 18th, 2006 15:15

    Starlet enjoyed a happy holiday at Bonnybank and made some new friends – both doggy and human. Many thanks.

  5. Ann Vance
    February 24th, 2006 17:30

    Thank you very much for looking after my 19yr old cat over Christmas and New Year. Your Tender Loving Care and prompt action taking him to the vet undoubtly saved his life.He is now back to his usual demanding self and even though elderly eating fine, as long as I hand feed him.
    Ann Vance.

  6. Stuart & Liz
    February 24th, 2006 19:15

    Our ” babies ” JJ,the Afghan Hound( 15 months old ) and Denver,the German Shepherd ( 15 months old ) had never been in kennels before this first stay at Bonnybank ….. we certainly chose the BEST place !!!
    Rob and Chrissie could not have done more for them … or us, including sending e-mails to us in New York to let us know they had settled in and were doing just fine ( apart from JJ’s “Bad Hair Day “, see great picture on Bonnybank website !!! )
    Seriously, if you’re concerned / worried / paranoid about leaving your dogs … THIS is the place to leave them ….
    JJ and Denver will CERTAINLY be back soon !!!!

  7. Stewart Young
    March 24th, 2006 16:17

    Thank you so much for your great care given to my German Shepherd on his 1st kennel experience. Duke had a great time and cant wait for his next visit. Many thanks to Chris and Rob at Bonnybank Kennels.

  8. Bonnie
    April 20th, 2006 08:30

    Looking forward to another holiday in May, hope the weather heats up so I can play in the paddling pool again…


  9. Brian & Susan
    April 23rd, 2006 21:32

    Aaron thanks you for looking after him so well, he obviously made new pals, and we wouldn’t hesitate to leave “our baby” with you again. Hopefully next time you see him he wont be wearing a “designer” t.shirt.

  10. daniel
    June 4th, 2006 18:28

    well glad i found the comments page! i left my bull terrier at these wonderful kennels and i can only say good things….accept he looks healthier than me!!!
    once again many thanks for the great service and see you next year!

  11. Emma & Graeme Roberts
    June 14th, 2006 21:28

    Well Sam (dog) and Bilbo (cat) are home after their 3rd holiday at your wonderful kennels and have been as well cared for as ever. We’re so glad we discovered you, your obvious love of the animals makes leaving the boys easy! Plus it’s always nice to have a natter with such lovely people as yourselves!

  12. Robert & Maja
    June 26th, 2006 08:53

    After me being very nervous never having had my two Akitas in Kennels my worries were completly put behind me after meeting Chrissie and Rob, these two know their stuff and made Khan and Thai very much part of their family, we got married knowing there was nothing to worry about, and on return as I’m sure many people will agree, our two didn’t want to leave!! Again many thanks. Robert & Maja.

    June 27th, 2006 12:27

    Love the web site.
    Our dog Harry loves it at Bonnybank and we have no worries when he is there. Can’t wait to hear how you cope with Harry, Sasha, Chico & Shandi in Sept. And we will know if Harry comes back to us or not!!!!
    Thank you for your kind wishes when my mum’s dog Rikki died.
    Ruth & all my pets & Paul.

  14. Emma
    June 30th, 2006 19:05

    Been meaning to make a comment for ages and it was only when I came to booking my latest holiday that I thought about it again!

    Will be calling to book my wee black cat ‘Frisky’ in yet again as I know that she is always well looked after! Poor thing doesn’t want to come home with me after such luxury!

    Thanks again & see you soon
    Emma & Frisky

  15. Blaze and Sarah
    September 8th, 2006 13:26

    Hi Guys, Blaze here, just wanted to say thanks for a great holiday. It was my first time in a kennel and must say it will not be my last…looking forward to coming back. My mom was worrying needlessly…Chrissie and Rob even made me toast for my brekkie and I made some new friends! And i was all nicely bathed for my mom and dad collecting me. Thanks a bundle, See ya soon
    Blaze the Shih Tzu xxx

  16. Susan
    September 19th, 2006 09:21

    I have now put my little Shih Tzu into your kennels twice and each time he has had a ball.

    As you know, I was very concerned about leaving him for the first time, but I needn’t have worried as he had a ball and didn’t seem to miss me at all!!

    I would highly recommend you to anyone and can’t thank you enough for looking after Whisky so well. Will be seeing you again soon.

  17. celia
    September 21st, 2006 10:49

    Just want to thank you for once again looking after our GSP Cody. It’s always hard to leave her behind when we go on holiday (hence, why hubby has to take her to kennels), but I have no worries as I know she is well cared for and we can enjoy our break with peace of mind. So, thanks again, Cody will be back next year!

  18. janet
    October 1st, 2006 22:41

    i just wanted to say thanks agin for taking such good care of Angus and Murphey. i was so worried about leaving them but Chrissie and Rob put my mind at ease and Angus didnt even look back when we dropped him off. i know the boys will be back soon. i can finally leave them and go abroad on holiday.
    thanks again
    see you soon
    Janet,Angus and Murphey

  19. Carolyn
    October 23rd, 2006 12:24

    Hi just to say Thank use very much for looking after clyde.He really enjoyed hiself as i could tell from when we picked him up.I wouldn’t take him any where else and he’ll surely be back to stay some time in the near future.
    Thanks Again
    Hope to see use again

    The Adams Family xx

  20. Lorraine Young
    April 16th, 2007 23:10

    Would just like to say how pleased I am to have booked Rags and Pippa in at bonnybank for the easter break, they are so chilled and relaxed and I felt they were in the best care possible, its a lovely place and chrissie and robert are so nice, if your thinking of kennels this place is the best!

  21. Sue Taylor
    April 26th, 2007 11:10

    Snooky had a bad start to life but is now happy and loved. She has a heart murmur which requires daily medication and has a special diet as she suffered from bladder stones. Love and lots of attention are very important to her, as are her walks and playtime. I can leave her with Chris and Rob at Bonnybank and know that all her requirements are taken care of, plus some!
    I wouldn’t consider taking her anywhere else. Nowhere else would she get such loving care and attention. Thanks Chris and Rob. Snooky loves ya!

  22. James Clark & Gillian Samson
    May 15th, 2007 18:31

    Once again Dan had an enjoyable stay at Bonnybank and we had an equally enjoyable stay in Vegas knowing he was safe and getting spoiled! Dan even had “jet-lag” when we got him home.. he was fast asleep on the sofa within an hour! Although we do think that was more down to all the barking and jumping around with his buddies at Bonnybank!
    Thanks to Chris and Rob for taking such good care of our mad Springer once again, no doubt we’ll see you same time next year.

  23. Avril Lees
    May 24th, 2007 13:53

    Hi, just to thank you both for looking after Star & Cindy for us. It was obvious by the dogs reactions to you that they had been loved and cared for.You took the time to hand feed Cindy and play footie with Star. They both came back smelling lovely, not the usual kennel pong. I have been delighted to pass you’r name on. It was a pleasure to come to your exceptionally clean kennels. I wish you well. Take care. Avril

  24. Brian & Susan
    July 12th, 2007 12:38


    Thanks again to Chrissie and Rob. We cannot say how glad we are to have found you. We can now go on holiday without worrying about Aaron. He is so well looked after, you really do take those extra special measures to ensure our boy is happy. The kennels are a credit to how hard you both work. I tell anyone doubting leaving their pets to come and see you. Hope you are both well and hope to see you next year.

  25. dave&kathleen carslaw
    September 23rd, 2007 11:24

    thanks so much chris and rob for the care and attention of you gave to skye it is reasurring that she can be looked after and loved in the same way she does at home hope to see you both soon best wishes kathleen and dave and a big kiss from skye x

  26. Mary Logan
    October 3rd, 2007 21:42

    Hiya Chris & Rob,

    Just a few barks from myself Diesel thanking you both very much for looking after me and my two step brother’s Rusty & wee Chico.
    As you know Rusty was very nervous but thank’s to Rob’s gentle words and patience it did not take long for him to relax and enjoy his stay.

    Wee Chico loved his time with Chris, sitting on her lap lapping up all the attention as she applied his medication for his sore leg.
    My mum always said that Chris & Rob take great care in looking after all our needs so she can go on holiday knowing we are in safe hands.

    And as for me, I ate them out of house and home as usual. Im soooo full of energy so I always get housed with my own personal roof on my run as I like to jump.
    Chris & Rob think of everything to make our stay safe and enjoyable.
    They also make sure we leave looking and smelling great, Mum would love to know what you use on us.

    Thanks again
    Diesel, Rusty & Chico

  27. Cheryl Weaks
    February 19th, 2008 22:13

    Just a quick note to thank you for our great stay. We had so much fun in the playgound playing with all the toys and we loved our long walks. We are glad to see our mum and dad but are going to miss playing with Chris and Rob. We cant wait to come and stay again. Lots of love, hugs and doggie kisses Kayla and Ben xxx

  28. Declan Brannagan
    April 16th, 2008 18:26

    Hi Chris and Rob

    Thanks for looking after my girls Kandy and Wispa. As usual they had a great time. Their 3rd visit this year and they loved it as usual and asking when they will be back! Sorry I didn’t get to see you.
    ( p.s Man Utd for the title! )

  29. kath and dave
    July 9th, 2008 10:28

    thanx again chris rob and allison brandy and sky where once again treated well and it shows brandy still being fussy with certain stairs but we are continuing to carry on the training you started , see you all in august 15th , kath,dave, sky and brandy the horror

  30. Liz,Jack & Colin
    July 25th, 2008 06:34

    Hi Chrissie & Rob,

    Just wanted to drop you a line to say thanks again for looking after Colin whilst we were on holiday. He was a bit subdued for a couple of days after he came home – I think he missed Calley! He’s now back to his mischievous self, chasing squirrels and foxes in the wood near to our house.

    It was lovely to see him so happy around you, it just confirmed that we made the right choice in placing him with you. Chrissie mentioned that Colin was a better name than Rod. It didn’t click with me at the time, but Rod would be on his vaccination card – his litter was named after Rainbow characters, and he just didn’t look like a Rod.

    Anyway, thanks again for everything, look forward to seeing you again next year.

    Liz, Jack and Colin x

  31. Pauline,John & Ryan
    August 3rd, 2008 09:12


    The dogs settled straight back into home life no problem and Caley has really improved with her confidence – thanks so much for looking after them and spending time with them both to make them feel loved whilst away from home.

    We will definitely be booking pads n cals back in again! We will prob be going away later in the yr next yr but will book in as soon as we know dates etc so that we have more chance of getting them in.

    Thanks again!!

    Pauline, John, Ryan,….and of course Big Paddy and Wee Caley!


  32. Alison & Willie
    August 18th, 2008 08:05

    Hi Chris & Rob

    Just wanted to say a big thank you for taking care of Porscha again. This was her 3rd visit and we wouldn’t think of taking her anywhere else. When Rob came to collect her she couldn’t wait to get going and always enjoys her time at the Kennels. I am sure this is down to all the love and attention that she gets. Porscha as always came back happy and smelling lovely.

    It is good that we get to enjoy our holiday knowing that Porscha is being well looked after by you both.

    Thanks Again!!!

    Alison, Willie, Adam, Blair, Fraser & Jamie xxx

  33. Samantha,Alex & Family
    September 30th, 2008 06:29

    Hi Chrissie and Rob

    Just wanted to let you know that Afton was fantastic on Friday when we got her home and was really settled and content and wanted to thank you for the great care she must’ve had whilst with you. It was very helpful having e-mail contact when we were away and I can assure you that I would have no hesitation bringing her back or recommending your services.

    Kind Regards

    Samantha, Alex and the kids

  34. Pam Young
    October 7th, 2008 17:18

    Dear Chrissie & Rob,
    Just to let you know that we have now arrived home and the boys had a lovely holiday and didn’t seem to be a bit worried or upset after their stay with you. Many thanks for looking after them, it made our time at the wedding much more relaxed.
    Best wishes to you both

  35. Sue Taylor
    November 10th, 2008 12:00

    Snookie has returned home after a month long stay. She was looked after like royalty and I wouldn’t leave her anywhere else. She’s now 12 years old and Bonnybank is the only place I can leave her, knowing that all her needs will be lovingly and competently met.
    I loved the email contact whilst away – gave me peace of mind.
    Thank you Chris and Rob for a wonderful service,

  36. Christine and Rudi
    May 7th, 2009 14:27

    We left our GSD Kieron – recently rescued – with Chris and Rob in March. He thoroughly enjoyed his first (but not last) holiday, and we enjoyed ours. It was wonderful to be able to leave him, knowing he would be so well cared for. Chris and Rob have such love for and understanding of animals. The kennels are spotless and every need ismet.

  37. Michelle & James
    May 18th, 2009 10:41

    Our Lab Storm has been going to Chris and Rob since the August 2005. We love the fact that we can go on holiday and not feel bad about leaving Storm as we know he is having as good a time if not better. He loves going to stay with Chris and Rob so much so we don’t even get a goodbye he just heads straight to Rob.

    Best Boarding Kennels in Ayrshire with out a doubt.

  38. Mary Mcnair
    July 17th, 2009 13:52

    Dear Rob & Chrissie ,
    Just letting you know Kassie, Sophie ,Winston and Rosie have settled back in its as if theyve never been away and to us that speaks volumes we can’t thank you enough for the great care you have given our much loved dogs we wont hesitate to use your kennels again and recommend you to our friends ithas given us great peace of mind after the bad experience Winston and Rosie had so a big thankyou from all of us

    yours sincerely
    Mary McNair

  39. Susan & Robert
    September 13th, 2009 13:47

    Thank you for the card, but it is us who should be thanking you – Toby has obviously had a wonderful time with you all and you have taken such good care of him. We couldn’t have found a better place for him and he was looking longingly out of the car window as we drove down the road, wishing he could come back !

    He obviously didn’t miss us at all which is a good sign that he was being well cared for, and thank you for getting his ear drops, he is a high maintenance wee man with his skin and ear problems so we are really grateful that you got him sorted out so quickly.

    He is already counting the days on his paws to the 21st October, not sure how we’ll break it to him that it’s only for one night and not for another fortnight (that’ll be next year Toby !)

    We have four dogs altogether, and he finds the other three a bit too much sometimes which is why we booked him in with yourselves as we thought it would be better for him, especially after his operation – but he was our first dog and he’s the oldest so he is very special to us (apart from the fact he’s such a wee character)

    So thank you once again, and see you in October

    Best wishes, Susan and Robert Forrest

  40. Louise King
    November 21st, 2009 15:41

    Thankyou yet again for looking after Clive and Claude – my Bichons. I wouldn’t leave them anywhere else. They love their time at Bonnybank. Superb delivery & collection arrangements as usual.

    See you again in Dec.

    Louise King – Pollokshields – Glasgow.

  41. Susan, Ian & family
    July 13th, 2012 16:59

    Hi Robert
    Thankyou so much for taking care of our Labrador Alice. I know she has had a fantastic time & is missing all her doggy friends! It is a great relief to know that we can leave her in lovely surroundings with people we know love dogs just as much as us. It is just like a home from home. Since Alice has returned home she has settled into her cosy bed & is catching up with some sleep, too many late nights, I think!!

    See You soon
    Many thanks

  42. Rhona Scott
    May 13th, 2013 20:59

    Thankyou SO very much for looking after our wee Buddie. This was his first full week in kennels since being rescued from a centre, where he did not cope with being locked up with other dogs. He obviously had a wonderful time with you, and was very well looked after. He seems to have returned home more relaxed, calm and dog friendly since being with you. Thankyou for giving our boy a wonderful holiday, where he was allowed to be himself. Buddie will come to stay again and again.

    Rhona Scott – Paisley

  43. celia & billy
    July 24th, 2013 09:04

    Hi Rob, just like to say thanks again to you and your staff for taking care of Cody. We always say she is going her holidays too every time she goes to stay at your brilliant kennels, as Billy says she is always delighted to see you lol. She has been with you since she was a puppy and we have had many relaxing holidays knowing she was in your care. It is a fair distance to travel from our home town but we would never dream of going anywhere else. Cody is 12+ now so is getting an old lady but I hope she has a good few years left to enjoy her holidays with you.Thanks again, Celia & Billy X

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